Refund Policy

This Refund Policy explains how billing works for Loomisly subscriptions and credit purchases, and what happens if something goes wrong with a charge. It should be read together with our Terms of Service.

1. Eligibility for refunds

Loomisly subscriptions and credit purchases are generally final and non-refundable once charged, except in the specific situations described below (billing errors, and the automatic credit correction in Section 3) or where Nepali consumer protection law requires otherwise.

2. No general money-back guarantee

We don't currently offer a money-back guarantee window on subscription plans. You can try Loomisly without paying anything first — the Free plan requires no card, so you can evaluate the product before subscribing to a paid plan.

3. Credit purchases

Credits you purchase for ad campaigns and post boosts don't expire, so there's no time pressure to use them. Credit purchases are otherwise non-refundable once made, with one automatic exception: if credits are reserved for an ad campaign and that campaign fails to be created or submitted, the reserved amount is automatically credited back to your wallet — you don't need to request this, and it happens as part of how the ad-campaign system already works.

4. No pro-rated refunds on cancellation

Cancelling a subscription stops it from renewing, and you keep full access until the end of the billing period you already paid for. We don't refund the unused remainder of a billing period if you cancel partway through it.

5. Non-refundable items

• Subscription fees already charged.
• Credit purchases already made (see the one exception in Section 3).
• Ad spend already delivered by a connected advertising platform (Meta, Google, TikTok, X, LinkedIn) — once that platform has spent the budget on your campaign, that spend is between you and the platform, and isn't something Loomisly can reverse.

6. Billing errors and exceptions

If you're charged incorrectly — a duplicate charge, the wrong amount, or a charge you didn't authorize — contact us and we'll investigate. Where we confirm an error on our end, we will correct it, which may include a refund of the erroneous amount.

7. How to request a review

Email support@loomisly.com with your account email, the date and amount of the charge in question, and a description of the issue. We'll confirm receipt and let you know what we find.

8. Processing time

Approved refunds are returned to the original payment method through eSewa or Khalti. Processing time depends on those payment gateways' own refund handling once we approve a correction — we'll let you know the expected timing when we confirm your refund.

9. Contact for refund issues

Questions about this policy or a specific charge can be sent to support@loomisly.com.