Every conversation. One place.
Stay on top of customer conversations without jumping between apps. Bring Facebook and Instagram comments into one organized inbox, respond faster, and keep your team aligned.
Sanjay K. · Facebook
Reema T. · Instagram
Nice work! 🔥
Where can I buy this?
Comments — one inbox, every channel
Bring comments from Facebook and Instagram into one inbox. Respond faster and never miss an important conversation again.
- Comments from every connected channel, together
- Reply without switching apps
- Threaded replies kept in sync with the source platform
What Social Inbox covers
The real capabilities behind it — one at a time, below.
All your comments together
See Facebook and Instagram comments in one place, organized by time.
- Facebook and Instagram comments appear in a single inbox.
- Comments are organized by time.
- No more checking each platform separately.
Reply without switching apps
Respond directly from Loomisly and keep conversations moving.
- Reply to comments directly inside Loomisly.
- Keep conversations moving without app-switching.
- Respond faster to customer questions.
Keep your team in sync
Assign conversations, track what needs attention, and mark items complete.
- Assign conversations to specific teammates.
- Track what still needs a reply.
- Mark conversations complete once handled.
In practice
A customer comments on your Instagram post with a question about shipping.
The comment appears in your Loomisly inbox alongside your Facebook comments.
Reply from the same screen and mark the conversation as handled.
Social Inbox questions
Which platforms can I reply to comments on?
Facebook Page comments and Instagram comments today — both land in the same unified inbox.
Can I reply to direct messages, not just comments?
Not yet. Reading DMs needs extra permissions from each network (Facebook Page messaging, Instagram messaging, X direct messages) that we don't hold yet, so the inbox covers public comments only. There's a Private messages tab in the app that says exactly this rather than showing you an empty list.
Do replies show up back on the original platform?
Yes — a reply sent from Loomisly posts back to Facebook or Instagram directly, same as replying there.
Does replying to comments count against my plan's post limit?
No — your plan's monthly post limit only counts new posts you publish, not comment replies.
More questions? See the full FAQ.
Just ordered one! 🙌